Terms of Service

1. About DealMatch

DealMatch (dealmatch.shop) is an online marketplace that connects people in Denmark with independent repair shops and sellers of phone accessories and spare parts.

You can reach us at [email protected].

2. Using the platform

• You must be at least 18 years old, or have consent from a parent or guardian, to buy or sell.
• You can submit and track a repair request as a guest. Buying, reviewing and selling require an account.
• Information you give us must be accurate and kept up to date.
• Keep your login details secret. You are responsible for activity on your account. Tell us straight away if you suspect someone else has access.
• One person or business may not run multiple accounts to get around limits or bans.

3. Our role as a marketplace

Products and repair services on DealMatch are offered by independent businesses (“sellers” and “repair shops”), not by DealMatch. All sellers and repair shops on the platform act as traders, so EU and Danish consumer protection rules apply to your purchase.

When you buy a product or accept a repair bid, the contract is made directly between you and that seller or repair shop. They are responsible for the product or service, its description, delivery, warranty and any return or complaint. We provide the platform, verify businesses before they can sell, and help if something goes wrong.

4. Buying products

• Prices are shown in Danish kroner (DKK) and include VAT unless stated otherwise. Delivery costs, if any, are shown before you confirm your order.
• Your order is a binding offer to buy. The contract is formed when the seller accepts the order. You can follow its status in your account.
• Payment is taken at checkout using the methods shown there.
• The seller ships the product and provides tracking where available. If delivery is late or the item arrives damaged, contact the seller from your order page. If that doesn’t resolve it, contact us.
• Sale prices show the original price, which must be the lowest price the seller charged in the 30 days before the sale.

5. Repair requests and bids

• Submitting a repair request is free and creates no obligation. You receive a tracking code to follow your request without an account. Keep it private, because anyone with the code can view the request.
• Repair shops send bids with a price, estimated time and warranty period. A bid is binding on the shop unless the actual fault turns out to be materially different from your description. In that case the shop must tell you and get your approval before doing extra work at extra cost.
• When you accept a bid, you make a repair agreement directly with that repair shop. You pay the shop for the repair. DealMatch does not charge customers for using the repair service.
• The repair shop is responsible for the work, for the warranty it states, and for looking after your device while in its care. Back up your data before handing in a device.

6. Withdrawal and warranty

As a consumer you normally have a 14-day right of withdrawal on products bought online, and a 2-year right to complain (reklamationsret) about faults that existed at delivery. These rights are against the seller. See our Returns & Refunds page for how they work and how to use them.

For repair services, the right of withdrawal ends once the repair has been fully carried out, if you asked for the work to start and accepted that you would lose the right at that point.

7. Sellers and repair shops

• You must be a registered business and give us accurate business details (company name, CVR number, address and contact information). We verify these before you can sell or bid.
• You must comply with all applicable law, including consumer, product-safety, VAT and data-protection rules.
• Listings must be accurate, with real photos, correct prices including VAT, and genuine stock levels.
• You may not list counterfeit, stolen, unsafe or illegal items, or items that infringe others’ rights.
• You must honour the 14-day right of withdrawal, the 2-year complaint right and any warranty you state in a bid.
• Process customers’ personal data only to fulfil the order or repair, and keep it secure.
• Deal with customers fairly and reply to messages within a reasonable time.

8. Seller subscriptions

• Sellers can choose a subscription plan. Plan features, price and any free trial are shown on the subscription page before you subscribe.
• Paid plans run in 30-day periods and renew until cancelled. You can cancel at any time, and the plan stays active until the end of the current period.
• A free trial can be used once per seller.
• We may change plan prices or features with at least 30 days’ notice. Changes apply from your next period.

9. Reviews

• How we verify reviews: only customers who bought a product through DealMatch can review it, and only customers whose repair was completed through the platform can rate a repair shop.
• Reviews must be honest, relevant and based on your own experience. No offensive content, personal data or advertising.
• Sellers may not offer incentives for positive reviews or post reviews of their own products.
• We remove reviews that break these rules, but we don’t remove reviews just because they are negative.

10. How listings are ranked

Search results and category pages are ordered by how well a listing matches your search and filters, and by the sort option you choose (for example price). Sellers on certain paid subscription plans may get higher placement and are marked as Featured. Repair bids are shown to you as they arrive, and you can compare them by price, time and warranty.

11. Prohibited use

• Breaking the law, defrauding others or misleading people.
• Harassing, threatening or discriminating against other users.
• Moving transactions off the platform to avoid fees or protections.
• Scraping, overloading or probing the platform for vulnerabilities, or getting around security measures. Please report security issues to us responsibly instead.
• Uploading malware or content you don’t have the rights to.

12. Content and intellectual property

The DealMatch name, logo, design and software belong to us. You keep ownership of content you upload (photos, descriptions, reviews and messages), but you give us a non-exclusive, royalty-free licence to host, display and adapt it (for example resizing images) for running and promoting the platform while it is on DealMatch.

13. Suspension and termination

We may remove content, or suspend or close an account, if these terms or the law are broken, or to protect users. Where reasonable, we tell you the reason and give you a chance to respond. You can close your account at any time by contacting us. Open orders and repairs must still be completed or cancelled properly.

14. Liability

We work to keep DealMatch available and secure, but we can’t guarantee it will be uninterrupted or error-free. Because sellers and repair shops are independent, we are not liable for their products, repairs or conduct. We are not liable for indirect losses such as lost profit or data.

Nothing in these terms limits liability that cannot legally be limited, or your mandatory rights as a consumer.

15. Complaints and governing law

If you have a problem with an order or repair, contact the seller or repair shop first. If you can’t reach a solution, contact us and we will try to help.

Consumers can also complain to the Danish Consumer Complaints Board via Nævnenes Hus.

These terms are governed by Danish law, and disputes are settled by the Danish courts. This does not take away mandatory consumer protections of the country where you live.

16. Changes to these terms

We may update these terms, for example when we add features or the law changes. We will show the new date at the top of this page and, for important changes, notify account holders by email at least 14 days in advance. Changes don’t affect orders or repairs already agreed.